Are You an Effective Communicator?

I recently had a positive experience with my bank that I feel went a long way in securing my relationship with them. It was in the form of a personal, handwritten note from a bank officer thanking me for opening another account with them. 

How often do you proactively communicate with your customers, other than sending account statements? More importantly, do you even know if you are communicating with your members or account holders at the right frequency, and through the correct channels?

Our latest video clip includes feedback from real bank and credit union customers regarding their feelings about the communication they receive from their bank or credit union. 



PLAY VIDEO

It seems that many wish they received more communication. What do you think your customers would say?

I would like to hear how often you communicate with your customers. Drop me an email to Rodney.Bass@DMN3.com.